Refund policy
Return & Refund Policy
Returns
We want you to love every purchase from My Store 4. If you're not completely satisfied, we accept returns within 30 days of the delivery date.
To be eligible for a return, items must be:
- Unused and in their original packaging
- In the same condition as when received
- Accompanied by proof of purchase
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, opened, or damaged after delivery
- Items returned more than 30 days after delivery
- Gift cards
How to Initiate a Return
To start a return, please contact us at support@voietravel.com, with your order number and reason for return. Once your return is approved, we'll provide instructions on where to send your item. Items sent back without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
All approved returns are issued as store credit to your account. Store credit does not expire and can be applied to any future purchase.
Please allow up to 5–7 business days after we receive your return for the store credit to be applied.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll make it right with a replacement or store credit at no additional cost to you.
Questions?
If you have any questions about our return policy, please reach out to us at support@voietravel.com